Ride along the same route that carried President Lincoln from Washington, DC to Gettysburg, PA, where he delivered one of the greatest speeches in American History!

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2 West Main Street New Freedom, PA 17349

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Open Positions

Open Positions

Are you interested in joining the Northern Central Railway team? Contact us by phone at 717-942-2370 or email at info@northerncentralrailway.com to learn more.

Gift Shop Supervisor

We are seeking an experienced, friendly, energetic, and organized person to supervise our retail gift shop. Prior customer service, retail, sales, and/or hospitality experience is a must. The Gift Shop Supervisor is responsible for creating a positive, friendly, and professional experience for all visitors and guests. This individual will also assist with the planning and execution of train excursions and events.

Essential Functions:

  • Oversee the daily operations of the gift shop
  • Plan staff and volunteer work schedules according to planned train excursions, ensuring proper staffing during operating hours
  • Offer help and provide direct assistance to customers, answering questions and concerns
  • Accurately and efficiently complete all sales transactions, provide accurate change, and maintain proper cash and credit controls
  • Display all merchandise; continuously rotate stock and improve visual displays
  • Process bank deposits from ticket and retail sales receipts
  • Ensure cleanliness of shop, bathrooms, and all public areas
  • Ensure excellent service to all customers
  • Resolve customer issues and foster improved relations
  • Respond to phone, in person, and digital inquiries in a timely manner
  • Assist in the planning, development, coordination, and execution of train excursions and events
  • Promote and sell train excursions and tickets to individuals and groups
  • Supervise staff and volunteers in accordance with company policy
  • Ensure safety of all individuals in the gift shop; investigate and document incidents; recommend safety and work-related improvements
  • Ensure staff and volunteers are professional, competent, friendly, treat all visitors respectfully, and comply with all company policies


  • Minimum 1 year of customer service, retail, sales, and/or hospitality experience
  • Previous supervisory experience preferred
  • Superior verbal and written communication skills
  • Excellent sales and customer service skills
  • Strong organizational skills and detail-oriented
  • High level proficiency in computer skills including Microsoft applications
  • High school diploma or GED equivalent preferred
  • Obtain clearances as required by PA Child Protective Services regulations to include PA Child Abuse History Clearance, FBI Criminal Background Check, and PA Criminal Background Check

Working Conditions:

  • Full-time seasonal position working weekly Wednesday through Sunday during train excursion operating season; daily hours to be determined based on train schedules
  • Standing, walking, bending, kneeling, stooping, crouching, crawling, climbing, and navigating stairs all day
  • Frequently lift and/or move items that weigh up to 25 pounds
  • Regularly required to talk and hear
  • Majority of time spent on site, occasional travel in local area

To Apply: Email cover letter and resume indicating position title in subject line to tlehman@northerncentralrailway.com

Download our Employment Application.