Open Positions
Are you interested in joining the Northern Central Railway team? Contact us by phone at 717-942-2370 or email at info@northerncentralrailway.com to learn more.
Part-Time Gift Shop Associate
We are seeking an energetic and personable team member to provide service and assistance to customers and visitors in our Gift Shop and at our Ticket Window. Prior retail or hospitality experience is a plus. The work schedule includes Saturdays, Sundays, and the occasional weekday based on our train excursion schedule. Daily work hours are generally between the hours of 9 AM and 5 PM depending on scheduled trains.
Essential Functions:
- Welcome and greet every customer
- Offer help and provide direct assistance to customers at ticket window or in gift shop, answering questions and concerns
- Handle customer complaints in a calm and professional manner
- Accurately and efficiently complete all sales transactions, provide accurate change, and maintain proper cash and credit controls
- Maintain a clean and tidy work area including retail shop, bathrooms, and all public areas
- Be knowledgeable and informative about all excursions and products
- Communicate guest requests, incidents, or issues to management
- Assist with excursions and event activities as needed
Qualifications:
- Excellent customer service skills
- Significant ability to communicate effectively
- Extremely personable, positive, and approachable
- Basic math skills
- Good organizational skills
Working Conditions:
- Regularly required to talk and hear
- Stand, walk, bend, kneel, stoop, and crouch throughout work hours
- Lift and/or move items weighing up to 25 pounds
- Part-time seasonal position; work schedule based on train schedule and includes weekends
To Apply:
- Download our application and return it via email to info@northerncentrailrailway.com or via mail to Northern Central Railway P.O. Box 128 New Freedom, PA 17349
- Contact us at 717-942-2370 to pick up an application
Gift Shop Supervisor
We are seeking an experienced, friendly, energetic, and organized person to supervise our retail gift shop. Prior customer service, retail, sales, and/or hospitality experience is a must. The Gift Shop Supervisor is responsible for creating a positive, friendly, and professional experience for all visitors and guests. This individual will also assist with the planning and execution of train excursions and events.
Essential Functions:
- Oversee the daily operations of the gift shop
- Plan staff and volunteer work schedules according to planned train excursions, ensuring proper staffing during operating hours
- Offer help and provide direct assistance to customers, answering questions and concerns
- Accurately and efficiently complete all sales transactions, provide accurate change, and maintain proper cash and credit controls
- Display all merchandise; continuously rotate stock and improve visual displays
- Process bank deposits from ticket and retail sales receipts
- Ensure cleanliness of shop, bathrooms, and all public areas
- Ensure excellent service to all customers
- Resolve customer issues and foster improved relations
- Respond to phone, in person, and digital inquiries in a timely manner
- Assist in the planning, development, coordination, and execution of train excursions and events
- Promote and sell train excursions and tickets to individuals and groups
- Supervise staff and volunteers in accordance with company policy
- Ensure safety of all individuals in the gift shop; investigate and document incidents; recommend safety and work-related improvements
- Ensure staff and volunteers are professional, competent, friendly, treat all visitors respectfully, and comply with all company policies
Qualifications:
- Minimum 1 year of customer service, retail, sales, and/or hospitality experience
- Previous supervisory experience preferred
- Superior verbal and written communication skills
- Excellent sales and customer service skills
- Strong organizational skills and detail-oriented
- High level proficiency in computer skills including Microsoft applications
- High school diploma or GED equivalent preferred
- Obtain clearances as required by PA Child Protective Services regulations to include PA Child Abuse History Clearance, FBI Criminal Background Check, and PA Criminal Background Check
Working Conditions:
- Full-time seasonal position working weekly Wednesday through Sunday during train excursion operating season; daily hours to be determined based on train schedules
- Standing, walking, bending, kneeling, stooping, crouching, crawling, climbing, and navigating stairs all day
- Frequently lift and/or move items that weigh up to 25 pounds
- Regularly required to talk and hear
- Majority of time spent on site, occasional travel in local area
To Apply: Email cover letter and resume indicating position title in subject line to tlehman@northerncentralrailway.com